Start with system help
Access your account and consult the help available on QualiChart. For a usage question or technical incident, inform which screen was open, what you tried to do and the result observed. This helps the team understand the context.
What to include in your order
- Name of the laboratory and a contact for feedback.
- Screen or resource where the question occurred.
- Approximate time and error message, if any.
- Steps to reproduce the situation, using demonstrative data.
Do not send patient passwords or identifiable information. If you need guidance on interpreting controls, inform the team of the context to evaluate the service provided for in the plan.
Training and monitoring
Plans have different tracking scopes. Consult your proposal or talk to the team to align training, technical support and scientific consultancy.